When public transport information breaks down, the entire commuting experience breaks with it.
Commuters struggled with confusing navigation, unreliable route and ticket data, and cluttered screens making it difficult to plan trips, book tickets, and trust the app during time-critical journeys.
Rebuilt the experience around how commuters think and move.
The app was redesigned based on primary and secondary research while focusing on real commuter behavior during time sensitive journeys. Navigation, task flows, and screen layouts were simplified to support quick decision making while on the move.
Simplified trip planning with clearer routes and instant control.
Auto suggested locations, an added swap button and structured trip cards allow users to plan journeys faster,compare routes easily and avoid unnecessary back and forth during route selection.
Reduced cognitive load by showing only what truly matters.
Cluttered screens were replaced with focused UI cards that highlight essential information such as price, travel time, arrival, and distance while making routes easier to understand at a glance.
Designed a seamless ticket booking flow for real world use.
Multiple booking paths were streamlined into fewer steps while improving clarity and reducing friction. Users can now book tickets quickly without confusion and even during peak commute hours.
65+ Communters surveyed across primary research
High fidelity prototypes were tested using unmoderated remote usability testing across multiple cities. Feedback from real users helped refine navigation, interactions, and micro flows before finalizing the design.
Our Success Matrix
Tummoc
